Shipping policy

Last Updated: 9 October 2026

Cloud Zone International Trading LLC aims to deliver your orders safely and efficiently within the UAE.

1. Order Processing
Orders are processed after payment confirmation and verification. Processing times may vary depending on product availability and order requirements.

2. Delivery Time
Estimated delivery times and charges will be communicated at checkout or confirmed by our team. Delivery times are estimates and may change due to courier delays, public holidays, weather, or other circumstances beyond our reasonable control.

3. Delivery Charges
Delivery fees, where applicable, will be displayed or communicated before the order is finalized.

4. Customer Responsibilities
Customers must provide a correct delivery address and reachable contact number. Additional delivery attempts or charges may apply where permitted if delivery fails because of incorrect details or the recipient's unavailability.

5. Inspection Upon Delivery
Please inspect your order upon receipt. Report visible damage, missing items, or incorrect products to us as soon as possible, preferably within 48 hours, with photographs and your order number. This reporting request does not limit any rights you have under applicable law.

6. Large or Special Products
LED displays, interactive screens, and other large or customized products may require special delivery arrangements, installation scheduling, or additional charges. These will be communicated before confirmation.

7. Delays and Lost Shipments
If your delivery is delayed or appears lost, contact us so we can investigate with the courier. We will work toward a reasonable resolution in accordance with applicable law.

8. Contact Us
Cloud Zone International Trading LLC
Website: https://cloudzonedubai.com
Email: cloudzone.intl@gmail.com