Refund policy

Last Updated: 9 October 2026

At CloudZone, we aim to provide quality products and a fair customer experience. This policy applies to purchases made through https://cloudzonedubai.com, subject to applicable UAE consumer protection laws.

1. Order Cancellation
Please contact us as soon as possible if you wish to cancel an order. Cancellation requests may be accepted before dispatch or before customized products enter production. Once an order has been dispatched or customization has started, cancellation may not be possible, except where required by law.

2. Returns and Refund Eligibility
Returns or refunds may be accepted where a product is defective, damaged, incorrect, not as described, or otherwise eligible under applicable law or an applicable warranty.

For change-of-mind requests, please contact us for approval before returning an item. Eligibility will depend on the product, its condition, any disclosed return terms, and applicable law.

3. Product Condition
Where a return is approved, the product should, where reasonably possible, include its original packaging, accessories, manuals, and proof of purchase. This requirement does not remove statutory rights relating to defective or non-conforming goods.

4. Non-Returnable Items
Customized or made-to-order products, specially configured LED signage, and products made to customer specifications may not qualify for change-of-mind returns once production has begun. This exclusion does not apply where a return or refund is required by law.

5. Refund Processing
Approved refunds will generally be issued through the original payment method where possible. Processing times depend on the payment provider or bank. We will communicate any applicable return arrangements and refund status.

6. Return Shipping Costs
Customers may be responsible for return shipping for approved change-of-mind returns where legally permitted. Where a return is due to a confirmed defect, incorrect item, or other issue for which CloudZone is responsible, return costs will be handled in accordance with applicable law.

7. Warranty and Defective Products
Warranty claims are subject to the applicable manufacturer or seller warranty terms. Please contact us with your order number, product details, and evidence of the issue. Your statutory rights remain unaffected.

8. How to Request a Return or Cancellation
Email: cloudzone.intl@gmail.com
Include your order number, reason for the request, and relevant photographs where applicable. Please wait for our instructions before shipping any item back.

9. Contact Details
Cloud Zone International Trading LLC
Website: https://cloudzonedubai.com

Nothing in this policy limits any mandatory rights or remedies available to consumers under UAE law.